Item: Gainsight CS
Rating: 8
Author: Verified User

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

We use Gainsight CS to identify signals for adoption, risks and customer lifecycle to help customers activate, adopt and grow.

Pros and Cons

Pros

CTAs
Journey Orchestrator
Staircase

Cons

It would be ideal to better synchronize with Sales Nav
I wish the leadership reports within cockpit provide more in depth analytics for my team

Return on Investment

Helped better understand activation gaps within strategic accounts segment
Leveraged CTAs to analyze SVR delivery leading to renewals at growth

Usability

Primarily because our internal integrations impact are ability to leverage additional features.

Alternatives Considered

Gainsight CS is all I know why would I test the second best.

Key Insights

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Journey Orchestrator is incredible - in terms of better suited a bigger opportunity would be to understand when and how to leverage integration hours that help scale the customization needed specific to the organization.

Gainsight CS Feature Ratings

Comments

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A Gainsight CS Review