Gainsight CS Review
May 31, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We are in the onboarding phase and are looking to use Gainsight CS to streamline processes and proactively identify and prevent churn using success plans and JO.

Pros

  • Flexible and fully customizable customer health scoring
  • Seamless C360 dashboard with user friendly interface
  • Automation and reporting on NPS & customer surveys

Cons

  • More intuitive navigation
  • Access to out of the box configurations/templates
User interface is not intuitive and there is a bit of a learning curve for people getting started.
Gainsight CS provides access to a larger suite of features and integrations.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Less suited for smaller orgs with limited resources (ie. dedicated Gainsight Admin). Great for established orgs with tools and systems that can be integrated for data-driven insights.

Gainsight CS Feature Ratings

Not Rated
Product usage
Not Rated
Help desk / support tickets
Not Rated
8.5
NPS surveys
8
Sponsor tracking
8
Customer profiles
8
Automated workflow
9
Internal collaboration
8
Customer health scoring
10
Customer segmentation
Not Rated
9.0
Customer health trends
9
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
10.0
Role-based user permissions
10
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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