Gainsight CS to organize and drive revenue
May 31, 2025

Gainsight CS to organize and drive revenue

Shannon (Burke) Stebbins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, Gainsight CS keeps the team organized and understanding which customers need attention, what their health score is, what their risk of churn is. Gainsight CS allows us to see in a birds eye view what is most important to work on for my team.

Pros

  • Organize accounts
  • Showcase Health of accounts
  • Understand which customers need prioritizations

Cons

  • Downloading data
  • Integrating with Gong and email
  • Dashboards are helpful for organization
  • Health scores are helpful for prioritization
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS has a Very simple user interface.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Account prioritization is very helpful.

Gainsight CS Feature Ratings

Product usage
5
Help desk / support tickets
5
NPS surveys
5
Sponsor tracking
4
Customer profiles
6
Automated workflow
7
Internal collaboration
7
Customer health scoring
8
Customer segmentation
5
Customer health trends
7
Engagement analytics
7
Revenue forecasting
3
Dashboards
9
Role-based user permissions
7
API
5

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