Data Is Best
June 01, 2025

Data Is Best

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We primarily use Gainsight CS for our CSM team to manage their book of accounts and relationships.

Pros

  • Easy Admin Interface
  • Staircase AI is fantastic
  • Health Scores

Cons

  • There are so many help articles and it hard to follow what is good and what is not. Lots of outdated content
  • Reporting made easier for individuals
  • The field configurations feel 90s
  • Visibility into automated health scores for our long tail customers
  • Journeys for us to reach out long tail cost effectively
  • Health Trend Reporting
The hardest thing is the outdated Help Articles online. Fishing through the sea of information to find the right article.

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS shows us a wonderful view of our customers with beautiful dashboards allowing us to see high level data and drill down.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
9.8
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
10
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
9
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
10
5.0
Role-based user permissions
5
8.0
API
Not Rated
Integration with Salesforce.com
8
Integration with Marketo
8
Integration with Eloqua
Not Rated

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