Gainsight CS is fantastic - never disappoints
June 01, 2025
Gainsight CS is fantastic - never disappoints
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
I am one of our admins for Gainsight CS. Gainsight CS helps bring together all pertinent customer information is one place for our CSMs. It also makes it easy to send personalized emails via Journey Orchestrator to targeted groups on a regular basis, which helps ensure we are touching our customers regularly.
Pros
- It provides a great 360 degree view of specific customers
- It makes sending personalized emails easy and efficient
Cons
- I'd love to have information bubbles when performing some tasks. There are a few functions I do not use often,, and It would be great to have more information right at my fingertips.
- I would also like to have more inline editing options in reports.
- Gainsight CS has had a great positive impact on our business objective, as keeps our internal teams informed and engaged with their customers.
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes
Comments
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