Gainsight CS WORKS
June 01, 2025

Gainsight CS WORKS

Carina Maysenhalder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

We use Gainsight CS for sending surveys, sending CTAs alerting CSMs/TAMs, for important actions target emailing customers, auto-QBR creation, and logging timeline entries for customer conversations. We also use it for dashboarding and reporting on these metrics.

Pros

  • Host all customer data
  • UI for logging data for a CSM
  • Support is responsive

Cons

  • Rule building UI. Could be more intuitive. I would also LOVE if something summarized what each rule did. We have to often click into many rules to see what's going on.
  • I would love if there were best practices somewhere within the tenant.
  • It keeps everything in one place.
  • It would be nice if stopping a program after initially clicking run fully stopped any emails sent. Prior, we've noticed that a program shouldn't have gone live, the emails aren't sent, but when we click stop the emails still send.
Great

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

It's good for rule building especially.

Gainsight CS Feature Ratings

Customer Data Extraction / Integration ()
Not Rated
10.0
NPS surveys
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Dashboards
10
Security ()
Not Rated
10.0
Integration with Salesforce.com
10

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