Great potential

Our organization is still new to customer success and Gainsight CS, and I would say we are slowly getting into the walk phase of our journey. The reason we got Gainsight CS is because we did not have a platform for our CSMs to use and manage the post-sale process. The business problems that we are trying to solve include managing/logging customer interactions all in one place, ability to transfer accounts to new owners with no gap in where the previous CSM left off, and ability to PUSH actions to the CSMs instead of them manually identifying the next steps. These actions include when volumes drop/increase, enterprise-wide initiatives, such as product sunsets, and more journeys for smaller customers.