Gainsight is an absolute must have for customer analytics and data
December 02, 2025

Gainsight is an absolute must have for customer analytics and data

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

Gainsight is crucial for our companies organization and management of our clients. The new AI features are great and there’s many different use cases for the platform. I especially love the revenue forecast and workflow processes

Pros

  • Ease of use with workflows
  • Revenue projection
  • Customer database

Cons

  • Implementation
  • Learning the tool
  • It has given us the ability to project prospective revenue earnings
  • It’s dashboards allow us insights into customer behavior
Whether somebody is just starting out or an expert at platforms of this scale, I believe anyone can learn this platform. There may be a bit of a learning curve but it’s worth it.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Gainsight is well suited for companies who have complex client databases or client relationships that need management. It provides different tools for various teams!

Gainsight CS Feature Ratings

7.0
Product usage
8
Help desk / support tickets
6
8.6
NPS surveys
8
Sponsor tracking
8
Customer profiles
9
Automated workflow
9
Internal collaboration
8
Customer health scoring
8
Customer segmentation
10
8.5
Customer health trends
8
Engagement analytics
9
Revenue forecasting
10
Dashboards
7
10.0
Role-based user permissions
10
9.5
API
8
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10

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