Item: Gainsight PX
Rating: 8
Author: Verified User

Overall Satisfaction with Gainsight PX

Use Cases and Deployment Scope

Tracking user actions inside our products. Utilizing the knowledge base and in app guides to direct the user throughout the product, introduce new features, and highlight key features. Conducting in application surveys to gather feedback.

Pros and Cons

Pros

Product feature mapping
Surveys
Integration with Gainsight CS

Cons

Dashboards and reporting

Return on Investment

Allowed quick introduction and adoption of new features
Leverage in app surveys to gather and address feedback

Usability

Mapping and navigation is extremely easy to use and manage.

Key Insights

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

Likelihood to Recommend

It’s a robust tool that allows you to easily map and track key features and actions within your products. It also allows for in app communications to help guide the user through the path you want them to follow. The ability to connect with Gainsight CS also allows you to leverage that data to drive actions for the account team, incorporate it in health scoring, and use it to trigger digital programs. You do need a well thought out strategy for management of the platform, the data and how you will use it.

Comments

Please log in to join the conversation

Gainsight PX: Powerful Insights and Seamless User Engagement