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The experience platform!
December 20, 2022

The experience platform!

Fernanda Padilla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Gainsight PX helped us to understand what our users are visiting the most in our tool, which are the most active users, and in what regions, etc. We publish all our engagements through Gainsight PX, and it is super user-friendly. Plus, we have our NPS here, and the Customer Success team is now contacting our clients based on customer feedback. We are now in the process of analyzing our MasterBot data to understand more about our clients' needs, etc.
  • Client Engagement
  • NPS Analysis
  • MasterBot
  • Amazing Dashboards
  • Users data
  • Segmentation
  • Localization Tab. We are having difficulties translating our engagement through Gainsight PX
  • We can not add different feedback questions in the NPS survey based on the score provided.
  • Improved customer feedback
  • Understand more our customer needs
Our PX CSM Anusha is simply the best; she is always there for any questions we may have. The monthly calls we have with her have helped us a lot!
Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

Gainsight PX makes my life easier. All data is available in one place. We can create amazing dashboards with different filters based on the information we need. Plus is super user-friendly and we have Gainsight PX assistance if we don't understand something. Our PX CSM is always supporting us with any question or special request we have.