The experience platform!
December 20, 2022
The experience platform!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight PX
Gainsight PX helped us to understand what our users are visiting the most in our tool, which are the most active users, and in what regions, etc. We publish all our engagements through Gainsight PX, and it is super user-friendly. Plus, we have our NPS here, and the Customer Success team is now contacting our clients based on customer feedback. We are now in the process of analyzing our MasterBot data to understand more about our clients' needs, etc.
Pros
- Client Engagement
- NPS Analysis
- MasterBot
- Amazing Dashboards
- Users data
- Segmentation
Cons
- Localization Tab. We are having difficulties translating our engagement through Gainsight PX
- We can not add different feedback questions in the NPS survey based on the score provided.
- Improved customer feedback
- Understand more our customer needs
Unfortunately, I haven't used any other product like Gainsight PX so will move to the next question.
Do you think Gainsight PX delivers good value for the price?
Yes
Are you happy with Gainsight PX's feature set?
Yes
Did Gainsight PX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight PX go as expected?
Yes
Would you buy Gainsight PX again?
Yes
Comments
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