Pleasantly Satisfied with Genesys Cloud CX
March 31, 2023
Pleasantly Satisfied with Genesys Cloud CX
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We have implemented a multichannel inbound and outbound contact enter, integrated with a homegrown CRM and other platforms. This implementation and integration were completed largely in-house and over an escalated timeline. Genesys Cloud CX allows us to use a single interface to operate all aspects of our contact center while having no on-site hardware for services.
- Outbound Campaigns
- API integration
- WebRTC telephony
- Web Based user interface
- Post sale support is not so good.
- It has taken a few tries to get a good TAM.
- Technology Enabler
- Robust Integrations
We are just scratching the surface of user self-service beyond the standard IVR / Data Dip.
We didn't see any of those features while implementing. Any scalability or ease of migration had to be scripted in-house (by me mostly).
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes