User friendly.
March 29, 2023
User friendly.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Call Center. To assist users in working with our customers to resolve issues and answer questions about and for our organization. We have both work-from-home / remote users as well as on-premises employees. We have about three hundred users that use the system.
- Easy to use.
- Navigation tools.
- Call quality.
- real-time stats.
- Call flow tools are not easy to read.
- Support tools are hard to find.
- Made WFH very easy.
- Ability to track stats greatly.
- Customer service is great.
It provides one location for frequently asked questions and enables a quick response for users.
Information is available and easy to use.
Very similar, and both are definitely worth a look.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes