Seamless call routing, with constant updates with Genesys Cloud CX.
Updated December 18, 2023
Seamless call routing, with constant updates with Genesys Cloud CX.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
In the organization we have this excellent and robust routing tool in all commercial areas, in terms of the most suitable choice of agents, for a secure call, providing the best service to each customer. Among other things, Genesys helps us in obtaining profits with the sale of the company's products, through different communication channels, among which are: emails, chat, social networks. It is easy to install and its execution is very simple.
- Excellent router for communication.
- It is compatible with different platforms, making everything easier.
- Intuitive and consolidated platform architect.
- Ability to notify eventualities.
- Nothing has failed us since we have been using this generous tool, so all customers remain satisfied, and therefore dividends are increasing day by day. Genesys Cloud CX keeps complex routing simple, fast and very easy.
- Compatible with other platforms.
- Adequate optimization of various communication channels.
- Detailed reports of final results.
It is very important the automations linked and associated to our customers, they speed up the work in general very well.
Positive customer impact is achieved from day one, data is loaded automatically and we perform migrations without complicated processes.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes