Kore.ai integrated to Genesys for a powerful product.
October 18, 2023
Kore.ai integrated to Genesys for a powerful product.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We are integrated into your cloud, and any automation outsourcing you want to do can be done through Kore. We integrate it with our Ccaas platform , we also use its voice services as a front end to the AI and NLP platform behind the platform architecture . Also to make voice more human like.
- Integrations.
- API
- Cloud services.
- Not very technically hands-on with the product.
- Cost saving.
- More visibility to other clients.
I am not that technical. But essentially interactive voice response is the future, as opposed to pressing 1 for an action then pressing 8 for the same and then 9 to connect to a customer agent, people want to just, on the go talk to the IVR that they want to be connected to a live agent immediately.
Improved customer satisfaction is directly proportional to the goodwill of the company. So this is needed since Genesys is in most Fortune 2000 customers; transactions are in millions, so basically scalable to the biggest companies in the world, highly scalable and improved customer stability comes with a buffer-free scalable solution.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes