Great for contact centres
June 22, 2023
Great for contact centres
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is the one-stop shop for a true omni channel experience. We moved to Genesys Cloud CX from Genesys Engage Cloud, and use it for all telephony, chat, and contact centre email needs. We are also robust users of Outbound, finding ways to provide value for use cases other than collections.
- Easy to change options and scripts
- One landing page for agents
- Continuous improvement with cloud upgrades
- Sometimes basic functionality is just missing
- Slow to adopt/develop new ideas
- Reporting
- Omni channel experience
- Cost savings on licenses
We don't use this.
Migration was okay, but it required us to drive a lot of the experience and we really expected more participation/proactivity from Genesys Cloud CX.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes