Good Value.
June 21, 2023
Good Value.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Full contact center suite, outbound dialer, WFM, telecom. Addressed the need for a growing user base and need for scalability.
- Scalable
- Flexible
- Account Executive.
- CSM
- Professional Services.
- Licenses are cheaper.
- Deceased AHT.
Not in use.
Easily scalable for new users or additional volume.
Did not evaluate other providers.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes