I wish we had more money to invest in the customization to make this thing awesome as I know it can be.
June 21, 2023
I wish we had more money to invest in the customization to make this thing awesome as I know it can be.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Reporting, we really struggle with tying our personal data with Genesys data to form a consistent client journey and experience, especially on the outbound side of the business. This includes problems with tagging unique identifiers to calls made inbound and click-to-dial, as well as dialer issues and scheduling, as well as putting parameters to record calls based on state requirements for outbound click-to-dial calling.
- App foundry.
- Click-to-dial and SFDC integration, recording, and multiple tabs.
- Dialers, contact list editing, scheduling.
- Client information is passed to the interaction level data.
- Having first and last user data tagged to call instead of semicolons.
- Loads of rework and rework and rework.
Not using it yet.
Not using it yet.
Do you think Genesys Cloud CX delivers good value for the price?
No
Are you happy with Genesys Cloud CX's feature set?
No
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
No
Would you buy Genesys Cloud CX again?
Yes