Genesys Cloud CX has a great future.

We are using Genesys Cloud CX as the call center solution, which includes functionality like IVR, identification and verification modules, and integration with Salesforce and chatbots. We are using a built-in analytics feature to gain insights into customer behavior, agent performance, and overall call center efficiency. The cloud solution's flexibility, scalability, and setup allow us to adjust according to our needs quickly and efficiently. Genesys's continuous updates and improvements show its commitment to providing a top-notch platform.

Genesys knowledge base is a support tool to answer common questions and troubleshooting steps, etc.. The AI can recommend articles to the agent by listening to the customer's interaction. The AI uses structured information to provide immediate, accurate responses. Integration with chatbots like Google Dialogflow and Amazon Lex allows one to write self-service applications.

Genesys knowledge base is a support tool to answers to common questions and troubleshooting steps etc.. The AI can recommend articles to the agent by listening to the interaction with the customer. The AI uses the structured information to provide immediate, accurate responses. Integration with chatbots like Google Dialogflow and Amazon Lex are providing possibility to write self-service applications.