Genesys Cloud reports boom
July 29, 2021
Genesys Cloud reports boom
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
Part of our business is migrated to Genesys Cloud CX. The client experience is so far good. [I] have not heard many complaints from business other than small issues [of a] solvable nature. That part of the business was scattered in different data centers and was difficult to manage with Genesys upgrading and upscaling. Cloud was a better option to move along since we as an organization have a big contract with Genesys.
- Ease of Service
- Although feature limited with respect to routing it offers many other usable feature
- Great reporting feature. there are plenty of templates that provides detailed reporting.
- Better reporting
- Ease of agent desktop we don't need to go for third party desktop application
- Great inbuilt callback feature where EWT is out of question
- Genesys is costly as everyone knows. It has to come down on prices...
- Genesys Cloud has met the business requirement where they were not complex
- Ease of reporting is commendable.
We, as a big company, had many businesses to handle with complex routing we chose Genesys for our routing needs. We initially chose the on premise Genesys Engage platform and then when the cloud came into play we started migrating our businesses to the cloud environment to explore the rich features offered by Genesys.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes