Item: Genesys Cloud CX
Rating: 10
Author: carlos reyes

Use Cases and Deployment Scope

We use it for inbound and outbound client calls, mainly in sales and customer service departments. It makes communication with clients a lot easier, and gives you a full analysis of your performance and call flow.

Pros and Cons

Communicate easier.
Easy to use.
Great connection.

Phone call evaluations.

Return on Investment

Makes my work a whole lot easier.

Alternatives Considered

none

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Not sure

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Likelihood to Recommend

It is well suited in receiving calls from clients, great connection. You can work on a different system at the same time and call won't get lost.

Makes your work easy!

Overall Satisfaction with Genesys Cloud (formerly PureCloud)