Great Product - No Regrets
February 27, 2021
Great Product - No Regrets
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Genesys Cloud is used in all the company, as the main communication tool. Since we switched to Genesys, it has been a lot easier to maintain contact. The system works really well - there are no bugs, and it has been really easy to learn how to use it. It is basically self explanatory [and] super user friendly. Ss my main position is customer service, I need to be in contact with my clients constantly, and this allowed me to do so without problems. I really enjoy using Genesys Cloud - there are currently no improvements I would recommend.
- History Control
- Conference or three way Calls
- Calls and Voicemails records
- Prompt notifications
- User friendly
- Darker theme
- Favorite Contact option
- Control over daily productivity
- Production improvement.
- Quality Service.
- One system for employees worldwide.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes