Genesys is amazing!
February 27, 2021

Genesys is amazing!

Vanessa Rivera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud (formerly PureCloud)

It is used to call clients and receive calls from clients. It is used by some specific departments, and it facilitates clear and concise communication with the client. It is very easy to use, it is practical, and communication with customers is always the best - I like to use it!

Pros

  • Good communication.
  • Good calls.
  • Very practical.
  • Easy to use.

Cons

  • The system for reporting bugs.
  • Sometimes it has some bugs.
  • Sometimes [it] is little slow.
  • Better communication.
  • Better call log.
  • Better calls quality.
Both are used to make calls, keep track of them, call customers, keep in touch with them.
But Genesys is the most efficient that has been used; its way of using it is very easy for everyone, communication is always effective and concise, errors are minimal and that is wonderful.

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

For good communication between people, to work in customer service, with people far from you, carry your tasks.
It is really very useful for everything - in customer service it keeps you in contact with customers, and like everything, you have to learn to use but when you learn it is very easy to use.

Genesys Cloud CX Feature Ratings

8.5
Agent dashboard
10
Validate callers
8
Outbound response
8
Call forwarding
9
Click-to-call (CTC)
9
Warm transfer
8
Predictive dialing
8
Interactive voice response
10
REST APIs
8
Call scripts
8
Call tracking
9
Multichannel integration
8
CRM software integration
8
8.7
Inbound call routing
8
Omnichannel inbound routing
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
8
Customer surveys
8
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of Genesys Cloud CX

  1. Home
  2. Contact Center Software
  3. Genesys Cloud CX Reviews
  4. User Review of Genesys Cloud CX