Excellent tool
February 27, 2021
Excellent tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
It is very useful tool in our company. We can communicate with our clients and other partners in different places (we are not together). We can measure our performance minute per minute. It is very easy to use it in our daily tasks - also [it] is awesome that I can see the missed calls.
Pros
- Easy to use it.
- More than two participants on the same call.
- Transferring calls.
- Record of missed calls.
Cons
- Desk tool.
- Fastest.
- Direct access.
- Good customer service.
- Efficiently communicate with clients.
- You can call without interference.
It's the first time that I am using this platform - it is really amazing to provide very good and successful customer service to our clients. Also the communication between our partners. All the tools that are add[ed] to the platform [are] very useful with all the task[s] of the company and especially with my area.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
Please log in to join the conversation