Basic needs fulfilled and easy to use
July 03, 2022
Basic needs fulfilled and easy to use
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Genesys Workspace Desktop Edition
- CCPulse
Overall Satisfaction with Genesys Multicloud CX
It is our main IVR for two main departments, a bigger department being the main users of about 70% and the other department the rest. The main department handles voice, email, and chat. The smaller department handles voice and emails. Both departments use it in conjunction with Genesys Workspace for users to receive interactions. The workforce Planning team uses Genesys WFM. Leaders use Genesys CCPulse.
- Basic setup
- Simple design
- Basic UI
- Minimal funcitonality
- Needs love and investment from developers to make it better
- Not adaptable or extendable
It has less functionality and is not cloud-based, so I feel like there is reduced capacity. Genesys Multicloud CX has limited functionality as it can't seem to expand compared to Genesys Cloud CX. Today's technology and other ones that I haven't used but have seen demos seem to overtake Genesys Multicloud CX easily in using today's technology
- Use for smaller departments
- Implement different channels
- Expanding to other departments for basic needs
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
No
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Yes
Would you buy Genesys Multicloud CX (discontinued) again?
No