Genesys Multicloud CX

The most important increase in productivity has been achieved in call center resources. Thanks to skill-based call distribution, it becomes very easy to manage agents on a subject-based basis. You can plan a single-screen call center with the WFM product. Using the WFM product increases the efficiency of the call center.

The licensing model offered by Genesys Cloud systems offers budget management and flexibility. Especially in a project-based call center, the use of licenses can cause great costs. However, the fact that you can increase or decrease the number of licenses instantly over this Genesys Cloud offers great flexibility. Since implementing Genesys Engage, our average speed-to answer and abandonment rates are 90% better and we’ve seen a 43% decrease in our transfer rate. It usually takes months to see efficiencies like these. We saw them starting within 3 days

Having a comprehensive security approach that protects your critical data
and protecting your assets from threats was a very important reason for our choice. Genesys security features enable us to comply with critical regulations strengthened our industry or position. The fact that Genesys is the industry leader in call center and customer experience and that it offers innovative solutions has been effective in our selection.