Overall Satisfaction with Genesys Multicloud CX (formerly Genesys Engage)
I actually work as a partner for Genesys. We often recommend it for different sizes and verticals. We always emphasize the fact that Genesys will make a [significant] difference [in] the interactions our customer has with their potential or current customers, and also with their providers and their own team with the collaboration options.
- Single all in one platform
- Optimize call flows and campaigns
- Generate effective multi platform interactions through different digital channels
- Secure and reliable information in a single platform of all the interactions [regenerated]. Historical and valuable for [decision-making] and strategic measures.
- native Whatsapp for all tiers
- native bot
- Definitely AI and Machine Learning applied for differente projects
- Integration with a nonvirtual channel but with a solution that handles all on-site interactions
- work with an integration with a crm
Do you think Genesys Multicloud CX (discontinued) delivers good value for the price?
Are you happy with Genesys Multicloud CX (discontinued)'s feature set?
Did Genesys Multicloud CX (discontinued) live up to sales and marketing promises?
Did implementation of Genesys Multicloud CX (discontinued) go as expected?
Would you buy Genesys Multicloud CX (discontinued) again?
Like I've mentioned before, Genesys [optimizes] every single interaction, making a significant difference in the CX. It also provides a more agile way to scale business opportunities and quickly identifies areas where is necessary to make adjustments. Genesys also brings to the table a trustable hub of information, where we can provide our bi area of relevant data.