PureCloud: Transform you Contact Center Fast with great Customer Experience
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is a great solution that delivers the ability to communicate through multiple channels (mail, chat, social media, calls). At Intracom Telecom we implement Genesys Cloud for customers who want great Customer Experience with low Premises' hardware cost and extremely fast implementation. The tools it provides are easier to use for both implementation engineers and final customers.
Pros
- Ease of use and administration. Business users and agents get easily accustomed to Genesys Cloud with minimal training.
- Constant updates and new feature delivery enhance your investment.
- Extremely fast implementation. Customers who want to transform their Contact Center can do it incredibly fast, without worrying about being out of deadlines.
- Open APIs for development and integrations makes it an innovative platform for businesses.
Cons
- As with all cloud platforms, you're taking a lot of control out of your hands to gain convenience.
- If you already own a large data center, maybe PureEngage On-Premises solution is a better choice considering the annual cost.
- Limited customization capability.
- Genesys Cloud has saved our customers the cost of setting up separate call centers.
- It enabled routing calls to different sites without hardware equipment on premises.
- Being a cloud solution helps us deliver several implementations by working remotely without network restrictions.
- Genesys Engage (formerly PureEngage)
We use also Genesys Engage on Premises. Both offer great customer experience but we choose Genesys Cloud on mid-sized businesses, because it is an incredibly fast solution that is entirely based on Cloud servers (AWS) and does not require hardware infrastructure. Genesys Engage on Premises is the best solution for large businesses that have their own datacenter and infrastructure support team.
Comments
Please log in to join the conversation