Easy to Operate
June 11, 2019
Easy to Operate
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We use it for scheduling multiple departments and for forecasting call volume.
- User-friendly
- Easy to learn
- Handles multiple tasks within a single platform.
- I would like to see the ability to export schedules and base schedules in Excel.
- It has allowed us to run an efficient call center.
We have not used any other products.