Easy to Operate
June 11, 2019

Easy to Operate

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureCloud

We use it for scheduling multiple departments and for forecasting call volume.

Pros

  • User-friendly
  • Easy to learn
  • Handles multiple tasks within a single platform.

Cons

  • I would like to see the ability to export schedules and base schedules in Excel.
  • It has allowed us to run an efficient call center.
We have not used any other products.
It is well suited for day to day call center operation. It allows new analysts an easy to use platform to quickly take control of workforce management.

Genesys Cloud CX Feature Ratings

10.0
Validate callers
10
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
Not Rated
Call tracking
10
Multichannel integration
Not Rated
CRM software integration
Not Rated
8.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Call analytics
7
Historical reporting
7
Live reporting
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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