PureCloud makes the automation process easier
June 11, 2019

PureCloud makes the automation process easier

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureCloud

We use it to fetch data from the cloud to use in insights and the automation process. It is used by a client-side project. It helps in fetching data to any location, anytime without a time delay.
  • Fast fetching of data.
  • Data security.
  • No delay.
  • The user interface is pretty good.
  • Make it faster in term of storing the data.
  • Customers are much happier.
  • Our data is secured.
  • No delays or glitches.
  • No server issue.
We can use it in store a large amount of real-time data.

Genesys Cloud CX Feature Ratings

Agent dashboard
8
Validate callers
9
Outbound response
9
Call forwarding
8
Click-to-call (CTC)
9
Warm transfer
10
Predictive dialing
8
Interactive voice response
9
REST APIs
10
Call scripts
9
Call tracking
9
Multichannel integration
9
CRM software integration
9
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated