Brief Jabra Review
July 27, 2019

Brief Jabra Review

Ann MacNeill | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureCloud

The Genesys Cloud supports features on Jabra headsets and allows the user to seamlessly connect for fast IT deployment. Call controls are accessible through the agent/users own headset along with full integration between Jabra devices and the Genesys WebRTC client.

Pros

  • Full integration between Jabra and Genesys Web RTC Client.

Cons

  • Can't think of any presently
  • I am not sure at this time
Genesys Cloud has a user friendly interface and couples well with Jabra solutions.
  • Plug & Play experience for fast IT deployment.
  • Increased productivity through call control directly from the agent’s headset.
  • Covers more use cases, such as agents that are away from their desk.
  • Full integration between Jabra devices and Genesys WebRTC clients.

    • Genesys Cloud CX Feature Ratings

    Not Rated
    Agent dashboard
    Not Rated
    Validate callers
    Not Rated
    Outbound response
    Not Rated
    Call forwarding
    Not Rated
    Click-to-call (CTC)
    Not Rated
    Warm transfer
    Not Rated
    Predictive dialing
    Not Rated
    Interactive voice response
    Not Rated
    REST APIs
    Not Rated
    Call scripts
    Not Rated
    Call tracking
    Not Rated
    Multichannel integration
    Not Rated
    CRM software integration
    Not Rated
    Not Rated
    Inbound call routing
    Not Rated
    Omnichannel inbound routing
    Not Rated
    Recording
    Not Rated
    Quality management
    Not Rated
    Call analytics
    Not Rated
    Historical reporting
    Not Rated
    Live reporting
    Not Rated
    Customer surveys
    Not Rated
    Customer interaction analytics
    Not Rated
    Omnichannel support ()
    Not Rated
    Predictive Analytics ()
    Not Rated

    Comments

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