Item: Genesys PureConnect (discontinued)
Rating: 7
Author: Shannon Timmins

Use Cases and Deployment Scope

We currently use Genesys PureConnect in any department that has phone calls. It allows us to route calls as needed and provide us with most of the data that we need.

Pros and Cons

I really like the ease of getting the data I need in minimal time.

I think that working with customers more in regards to custom reporting would be nice. It makes it difficult that custom reporting is an additional cost on top of what you already pay.

When we first started with Interactive (now Genesys) we were unhappy with deployment and the relationship. They have recently matched us with a point of contact who really listens to our needs, follows through, and is there to help build our relationship. I appreciate that we finally have that point of contact.

Overview on Genesys

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Genesys PureConnect (discontinued) Feature Ratings