PureCloud was the clear and right choice for TCC
March 23, 2019
PureCloud was the clear and right choice for TCC
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud has allowed our organization to move to a cloud-based, compliant platform that seamlessly funnels all interactions into a centralized and easy to use system. We are excited to see what new functionality and product enhancements will be identified now and in the future to help us grow more efficiently.
- Omni-Channel Routing.
- Easy to configure and make changes on the fly.
- Improved ways to build and modify workflows.
- Improved "out of the box" reporting functionality would be nice.