Keeping the Pure in PureCloud
March 22, 2019
Keeping the Pure in PureCloud
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We are using Genesys Cloud to manage our field services, retail stores & commercial business. We have customers calling into store locations looking for information that can be provided through Genesys Cloud, instead of an actual person. Currently, this is being used by the Marketing & Sales teams, but will eventually be rolled out to all of our retail locations within the next two years. We were able to solve our reporting issues, hang-ups, & other distractions that customers & team members have during our busy seasons.
- Reporting: Having worked with different applications where reporting is key, Genesys blows them out of the water. The pages are easy to use!
- Configuration: The ease on configuration is amazing. The pages are laid out in a fashion that it is easy to find, there are search options, and set up pages are not hard to follow.
- Support: The support documents, websites, community forums are something I use almost every day. Other applications pale in comparison to it.
- Simple configuration. Having a 'forward' option in the web email flow so that attachments do not get dropped if the email has to flow outside of the system.
- We have not grown as fast as we wanted to based off of licensing costs.
Talk desk didn't have the reporting that Genesys had, so it paled in comparison.