Great Product sometimes pricey licensing
July 30, 2019
Great Product sometimes pricey licensing
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We initially began using the Genesys product when it was Interactive Intelligence. We purchased it for our call centers but now use it across the whole business.
- Robust Reporting
- Provides Recordings and allows for QA
- Skills based routing
- Licensing can be confusing
- Price point is high when trying to get upgrades approved
- Sometimes feel like the push to cloud is a bit aggressive