Valued Technology partner
August 05, 2019

Valued Technology partner

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

It is being used across the company with heavy use in our customer contact center.

Pros

  • Ease of use
  • Comprehensive features
  • Leading edge technology

Cons

  • Currently no major issues
Excellent contact center capabilities.

Genesys PureConnect (discontinued) Feature Ratings

7.5
Agent dashboard
8
Validate callers
8
Outbound response
Not Rated
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
4
Interactive voice response
8
REST APIs
Not Rated
Call scripts
7
Call tracking
8
Multichannel integration
8
CRM software integration
8
7.1
Inbound call routing
8
Omnichannel inbound routing
8
Recording
5
Quality management
8
Call analytics
7
Historical reporting
7
Live reporting
7
Customer surveys
Not Rated
Customer interaction analytics
7
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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