Great product but always do your research and validate so you feel confident in your choice
May 16, 2019
Great product but always do your research and validate so you feel confident in your choice
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
It is being used across several departments and over 1000 users. We've solved multiple vendor issues as well as outbound call notification issues.
- Email/phone routing to one agent.
- Ease of chat widget creation.
- Customer service.
- Helping companies really understand change management.
- Really focusing on what are the gaps from moving from current solutions to new solution vs well you won't be able to do that anymore.
We selected them due to their vision of the future and overall out of the box functionality. Having a solution that has to be customized for everything still provides a lot of complexity. Some customization is required such as system integration. However, at the point of purchase, we believed that Genesys offered the best long term vision.
- Chatbots.
- Back office workflow routing.