Why to PureEngage with customers
Overall Satisfaction with Genesys PureEngage
We resell Genesys Engage and implement products of the suite for different verticals (Telco, Banking, Insurance, Utilities, Public). Genesys Engage is being used as an Omnichannel CX Platform to engage with customers for any aspect (Sales, Support, Onboarding, etc).
Pros
- Provides consistent customer experience across all channels
- Completeness of the suite and offered tools
- Full API and ready adapters for major CRM or other type applications
- Platform-agnostic solution
Cons
- Pricing
- Complexity on delivery
- Administration cost
- AI-Bots
- Analytics
- whatsapp & asynchronous messaging on chat
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