PureEngage review
Overall Satisfaction with Genesys PureEngage
We design, build, deploy and manage contact center solutions for organizations in Canada. We support multiple products including Genesys Engage. Genesys Engage is used in our large enterprise market segment that requires complex solutions.
- Openness of the platform: Genesys Engage provides many APIs for various integrations.
- Best routing: Genesys Engage allows us to handle the most number of channels in a single routing engine in the industry.
- Leader: Genesys Engage has been the leader in the industry for contact center platforms.
- Complexity
- Cost
- Avaya Aura Call Center Elite, Genesys PureConnect and Cisco Unified Contact Center
Genesys Engage is the leader in contact center platforms.
- Add channels: chat, sms, email, tasks and more.
- Leverage AI: NLU for voice bots, chat bots and agent assist, predictive routing.
- Cloud: move to Genesys Engage Cloud