NextGen Genesys
July 29, 2019
NextGen Genesys
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureEngage
Currently rolled out for a particular BU. Will be rolled out to few more departments down the line. Offers Omni channel (voice, chat, email) capabilities with centralized routing mechanism.
- Works well for larger organisation
- Provisioning is very fast & easy
- High Availability
- Be cautious during changes as we faced few outages due to recent changes on the side of Genesys.
- Keep customers very informed about upcoming releases and its impact.
- Share the products documents with customers in PDF...E-book is not a preferred option!
- Integration with other support systems
- ML/AL/IoT options