Blackbaud Grantmaking
February 07, 2018

Blackbaud Grantmaking

Joanie Weis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Grantmaking (formerly GIFTS Online)

We are a Family Foundation and we use Blackbaud Grantmaking as a means to maintain and track organizations, applications for grants, payments. All of us use it. Eliminated many Excel spreadsheets.


  • One thing I really like about Blackbaud Grantmaking is that I can access the information from anywhere - I don't have to be at my desk. I can access it from home without bringing my laptop home. My boss and colleagues can also access it whenever they want.
  • The Customizer module allows you to personalize/create specific fields that are unique to you and your organization so that you can collect and use the information that benefits you.


  • I wish that I could see more of the information at one time. I spend a lot of time scrolling across the page and having to rearrange my columns depending on what I need to see at the particular time.
  • You are always having to set up Views in order to prevent rearranging columns all the time.
  • I would like to be able to rearrange the Command Ribbon so that I can move the commands I use a lot to the front of the ribbon so I don't have to scroll so much. Too much clicking around.
  • I don't know about the ROI.
We really were so pleased with Blackbaud Grantmaking Classic that we really didn't look at anything else.
Can handle lots of data and has a lot of potential as to manipulation but also sometimes, it is kind of clunky to get to the final desired look.


  • Christine Newman | TrustRadius Reviewer
    Hi Joanie, Thank you for taking the time to review GIFTS Online. We appreciate your partnership, and are pleased to hear about how GIFTS Online is helping you. However, we understand you also have some concerns. We take your feedback very seriously, and would love to discuss the ways we can improve your experience. Someone from the Blackbaud team will be reaching out to you this week so we can help you be even more successful. Best, Christine

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