Item: Blackbaud Grantmaking
Rating: 7
Author: Verified User

Overall Satisfaction with Blackbaud Grantmaking (formerly GIFTS Online)

Use Cases and Deployment Scope

Initially guided by an eligibility quiz, we use Blackbaud Grantmaking to receive and process requests for both sponsorships and grants, as well as to share this information with field personnel for their review and feedback. Although limited, the budgeting function is helpful.

Pros and Cons

Pros

Tracking the workflow/status of applications (i.e., if it has been received, vetted, assigned to a reviewer, if the reviewer has looked at it and provided feedback, etc.).

Cons

It's not as user-friendly as other systems in the sense that fields aren't simply drag-n-drop and a number of set-up features require behind the scenes help from the vendor.

Return on Investment

Positive - it has certainly streamlined the grants management process and improved tracking and reporting capabilities. Sadly, I can't exactly say by how much.

Alternatives Considered

CyberGrants

We also looked at Good Done Great and a couple others. CyberGrants was actually our top choice, but the previous CEO didn't want to sell his product to oil companies or other businesses he disagreed with.

Likelihood to Recommend

Blackbaud Grantmaking is good for larger organizations with complex processes and/or dedicated staff that has the time to learn how to use it. In my opinion, it is probably not the best for smaller organizations.

Comments

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Christine Newman
(Vendor Representative) commented 7 years ago
Hi - Thank you for taking the time to review GIFTS Online. We very much value your feedback. While we're glad to hear that you feel GIFTS Online has a positive ROI for your organization, we are sorry to hear about the issues you've experienced. Please contact Jon Cunningham, director of customer success, at jon.cunningham@blackbaud.com so he can work with you to improve your customer experience and answer any questions you might have. We value all our customers and want to ensure we are serving you the best we can!

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