June 05, 2021


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use GiveSmart for our Annual Fundraising Event Hats & Heels. We utilize the Registration, Auction, Instant Sales and Donation functions.
  • The online bidding for auction items. Having the ability to pre-bid silent auction items, show photos and videos of them has doubled our revenues.
  • During the pandemic, we were able to more easily pivot to virtual events. Their features supported everything we needed for donations and auction items.
  • We have also been able to institute monthly virtual appeals for on-going donations, especially with the ability for donors to make ongoing donations.
  • We have a wide range of sponsors and would like to have the ability to showcase them at the various levels rather than all grouped together with only the distinction of premium or standard.
  • We send tax letters out to all of our participants, donors, etc. Would love the ability to e-mail those letters rather than having to print and mail them.
  • Our fundraising revenue definitely improved by using GiveSmart.
  • The GiveSmart Technician was invaluable during our virtual event.
It is a complex system and takes awhile to figure out all of its features.
Support is available 24/7. Our Customer Representative was very responsive, answered questions quickly, and checked in regularly. There are a wide variety of webinars available which were also very helpful.
It was fairly straightforward to customize the platform to match our brand. The continuity with our website, social media, e-mail newsletter was very beneficial.
I would recommend it for the type of fundraising events we hold. It is a complex system and takes some time to figure out. They have an extensive resource section and their on-line help is available 24/7 which makes a huge difference.