Excellent features and wonderful team of professional!
October 28, 2022
Excellent features and wonderful team of professional!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Glassbox
I have been working with Glassbox for awhile now and to have all of our users data in one place is absolutely amazing!! This software is nicely affordable and provides an added level of insight into what your visitors are doing on your website. I usually spend around two hours with Glassbox every day. It eliminates a lot of the repetitive work I was doing manually, like looking through the last digital touchpoint of a user. I now simply go into session replay and find what I'm looking for within minutes.
- Session replay
- Data filters
- VoC
- More training for the less technical oriented teams
- Customization of dashboards could be easier
- Session replay
- Journey maps
- Interaction maps
- VoC
- Decrease in customer complaints
- Better self service website with almost zero need for human assistance
- Contentsquare (clicktale)
Glassbox is an all in one tool which is excellent for multiple teams with multiple goals - customer service, UX/UI, product teams, and more. We were also really impressed with the Glassbox teams before signing - very professional and knowledgeable
Do you think Glassbox delivers good value for the price?
Yes
Are you happy with Glassbox's feature set?
Yes
Did Glassbox live up to sales and marketing promises?
Yes
Did implementation of Glassbox go as expected?
Yes
Would you buy Glassbox again?
Yes