Item: Glassbox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We wanted a tool that could both show all the data and generate insights in real-time. We use Glassbox to better understand the reason behind the behavior of our users and work to improve the experience for them based on our business goals. The system can very easily tie events to revenue loss or potential revenue and we plan and optimize based on the system's recommendation.

Pros and Cons

Revenue points
Business flows
Ad hoc funnels
Session replay

A little better UI interactivity and easier to navigate
More instructional videos

Most Important Features

Business flows
Revenue points
Sessions

Return on Investment

Increase in orders due to journey optimization
Less time spent on generating insights

Alternatives Considered

Contentsquare (clicktale)

The automatic tagging abilities were very important for us as we do not have the resources to tag all the website events. The 100% data is crucial to make more informed decisions. The Glassbox service team is also great and very helpful.

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Other Software Used

Google Analytics

Likelihood to Recommend

The tool is very suited for business-oriented teams (not only technical) as the data shown is based on the entire user experience - both the technical issues and their experience struggles that could have nothing to do with the technicality of the website. We see what the user is looking for and if they can find their way around the website and improve the flow based on the difficulty level.

Ability to View Website Sessions in Detail

Overall Satisfaction with Glassbox