Great for 100% data capture and receive accurate insights
November 08, 2022

Great for 100% data capture and receive accurate insights

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

The tool provides a complete view of every event happening on or website and mobile app which allows us to make decisions based on all the data and improve our marketing efforts and focus on specific areas of the website that bring the most traffic but are not optimized enough to give a seamless experience to visitors and users. We use the A/B testing capabilities quite a lot to test website versions and it has been a real game changer to have one system that caters our current initiatives as well as future ones
  • A/B testing
  • VoC
  • Funnels
  • The new UI has been a bit glitchy so I hope it will be fixed soon
  • A/B testing
  • Ad-hoc funnels
  • Journey maps
  • Traffic segmentation
  • Abandonment rate decreased by 20%
  • Time to insights decreased by 50%
The ability to integrate our current tools with Glassbox has been one of our major priorities. We have quite a lot of tools we use and we needed an analytics tool that could integrate with all of them: VoC, A/B testing, Google Analytics, Adobe, Jira, and more. I love that all the data and insights are showing in just one system

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Our marketing data analytics team is using Glassbox to focus on specific audiences and what they are looking for - we are able to generate a lot insights just by watching one session or a journey and tie it to a bulk of users who went through the same journey and optimize offering based on their behavior which is a huge improvement from the way we used to work before when we only had visibility into traffic and abandonment without any context

Glassbox Feature Ratings

Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10