Global Shop Solutions ERP is the Most Customizable ERP Option
March 05, 2026

Global Shop Solutions ERP is the Most Customizable ERP Option

Danielle Walker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Global Shop Solutions ERP

Global Shop Solutions ERP encompasses most of our business. We use it for cost tracking, inventory movements, accounting, quality, and more. Out of the box, Global Shop Solutions ERP solves most business problems. We've been able to implement custom solutions using Global Shop Solutions ERP's GAB programming language and continue to find ways to customize the software and make it more meaningful for our company.

Pros

  • Flexibility. The amount of customizations available with and without Global Shop Solutions ERP programming are phenomenal.
  • Visibility. There are so many ways to find and report on information.
  • Auditing. Being able to see who did something is pretty good across the system and can be even more in depth with some key options turned on.
  • Service. The Global Shop Solutions ERP service department is amazing and can solve most questions with one phone call. In the instance it's a deeper issue, they're usually resolved fairly quickly as well and I love that they do always end up finding the solution.

Cons

  • The Quality modules could use a revamp.
  • The table structure is the hardest part to learn because it's a little all over the place. If this was streamlined, people would be able to accomplish more.
  • There are so many menu options they can get overwhelming. You can limit the impact on users by not giving permissions to the extra items, but it's also difficult to manage on the permissions side because of the sheer number of options. Function level security added a whole other layer of permissions that need to be maintained. Once it's set up, it's easy enough to maintain, but getting there is hard.
  • The amount of time that we've been able to save in moving to more digital solutions has been the huge ROI we've seen. This is time back in people's day to accomplish new things.
As an ERP Manager, I see all aspects of the system. While there is training required for new people, once your processes are defined, it's easy training. Picking it up is easy. Overall, the solution is similar enough to other ERP systems that people with prior ERP knowledge can easily move to it an those with no knowledge can pick it up easily as well.
  • Infor VISUAL
  • Oracle PeopleSoft ERP
We moved to Global Shop Solutions ERP from Visual. Even though the table structure in Visual was easier to learn, we gained a lot more visibility into things with Global Shop Solutions ERP. Visual was difficult to customize, you were required to use the consultant they assigned you, and anything not done by that contractor was not warrantied. With Global Shop Solutions ERP you have a ton of consultants to choose from, the pricing for them is very reasonable, and they are available readily. In our experience, Oracle was...horrible. I think if you have the need to take control of your ERP and be able to make changes on your own, Global Shop Solutions ERP is the only choice.

Do you think Global Shop Solutions ERP delivers good value for the price?

Yes

Are you happy with Global Shop Solutions ERP's feature set?

Yes

Did Global Shop Solutions ERP live up to sales and marketing promises?

Yes

Did implementation of Global Shop Solutions ERP go as expected?

Yes

Would you buy Global Shop Solutions ERP again?

Yes

We've run Global Shop Solutions ERP in several different business models and all of them have worked well. Repair: this is primarily customer supplied material, always new situations that are assessed AFTER the product arrives. Job Shop: These jobs are less guesswork, but still different every time. Engineering BOM's: These are a lot of assembly, less machining, but a huge amount of work in setting up the BOM's. Repeat Jobs: There are slight variations, but the overall process remains the same for all parts. In all 4 business situations Global Shop Solutions ERP has been able to meet the need, albeit differently. This is the strongest indicator that Global Shop Solutions ERP will work in MOST situations. Their flexibility makes everything possible.

Global Shop Solutions ERP Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Journals and Reconciliations
10
Configurable Accounting
10
Standardized Processes
10
10.0
Billing Management
10
Cash and Asset Management
10
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
10
10.0
Inventory tracking
10
Automatic reordering
10
Location management
Not Rated
9.5
Pricing
8
Order entry
10
Credit card processing
Not Rated
Cost of goods sold
10
Order Orchestration
10
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
Plug-ins
10
5.0
Role-based user permissions
5
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
10.0
Production Process Design
10
Production Management
10
Configuration Management
Not Rated
Work Execution
10
Manufacturing Costs
10
10.0
Forecasting
Not Rated
Inventory Planning
10
Performance Monitoring
10
Product Lifecycle Management ()
Not Rated

Evaluating Global Shop Solutions ERP and Competitors

Yes - Visual Manufacturing. We were changing ownership and needed to find an ERP solution. Sticking with Visual Manufacturing would have cost so much up front and the SQL server alone would have been upwards of 20K. That along with going through a seamless implementation of GSS in the past and all we accomplished in that short time pushed us to using GSS.
  • Scalability
  • Ease of Use
Cost. The cost and value you get with GSS can't be matched. Not only are the up front costs low, but maintaining it is easy, customizing it is easy, and what you get out of the box is enough to do most everything. We easily saved 20K on initial costs and continue to save with low quarterly retainers for our 35 users and 20 SFDC licenses.
I wouldn't make any changes because we ended up with the right solution.

Global Shop Solutions ERP Support

While I'm able to handle most service questions from my users, if I'm not available, calling GSS is typically a 10-15 minute call and the problem is solved for them. I am a super user of GSS because I'm the ERP manager and I have been using it for over 10 years. With that said, if I reach out to service, it's a BIG problem. I appreciate that even in those instances GSS is quick to grab data and get me off the phone to research it on their own. If it's a problem stopping work, they're all hands on deck to get us back running, but in most instances, I don't need that. I need them to investigate, find a fix, and get back to me while I'm able to keep working on other things. They are very good at not wasting my time and for that, I really appreciate them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, there is no such thing as "Premium Support." All GSS customers get the same level of support. I appreciate that knowing that we don't have to spend MORE to get better service.
Yes - Yes, most bugs are handled quickly. We have had a couple of weird situations that drug on for a bit, but mostly because it wasn't easily replicated or it was an intermittant issue. Once we can tie down what's causing it, they're very quick to fix it. Hotfixes are released weekly and they have a list of what's in each. We have moved to applying those monthly because sometimes it fixes issues before it ever affects us!
My favorite help that I get from GSS is always regarding custom GAB projects. Global Shop has what they call ARC Projects which means if a customer gets a custom project, they'll make that available for other customers to use. Whether we paid for it or someone else, I appreciate that if there's an issue with that project, Service takes the time to fix it. This means less money for us and just in general standing behind EVERYTHING they put out there.

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