Global Shop Solutions ERP Review
January 13, 2026

Global Shop Solutions ERP Review

Brian Ebie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Global Shop Solutions ERP

As a manufacturer of secondary packaging equipment (case packers, case erectors, palletizers), we rely on Global Shop Solutions ERP for end-to-end operations in our made-to-order environment. Daily activities include sales quoting and order entry, engineering importing CAD BOMs, planners, shop floor jobs, assemblers clocking time and reporting progress via terminals, inventory teams issuing materials, and managing purchasing/receiving, and shipping coordinating deliveries. The system solved long-standing issues such as inaccurate inventory which led to poor visibility into job costs, scheduling delays, and disconnected departments.

Our scope is comprehensive, utilizing most modules: quoting, BOM, engineering integration, inventory, advanced planning/scheduling, shop floor data collection, quality, purchasing, job costing/accounting, and shipping. Global Shop Solutions ERP provides real-time visibility to all of our departments, ensuring accurate material/labor tracking and it has really helped us get control of the balance of our physical inventory and inventory dollars.

Pros

  • The fact that it is always live and updating constantly is very helpful to our processes.
  • The cross-module integration is seamless, allowing for what has been done in one department to populate into the fields of another screen quickly.
  • I cannot say enough about the support team both through the 800 number and through our CI Manager, and the weekly "Friday Features" learning opportunities. If you don't learn the system it is because you have not put forth any effort whatsoever.

Cons

  • In polling our team, the CRM is not as organic to customer management and does not work as well as other CRM specific programs PipeDrive or SalesForce.
  • Sometimes fixes for issues come with significant VT time charges.
  • We recently upgraded to 2023.1 and so we are seeing a number of improvements. The UI is still a bit dated, however in some respects, with it requiring opening a number of windows to get answers.
  • Our initial "clocking in" on jobs being accurately captured by the handheld scanners and workstations was a shock to machine costing, as we had gone on assumption for far too many years. As we started to capture accurate costs on assemblies, we were able to adjust pricing accordingly.
  • Using the QC and Receiving modules has opened a new and much-needed avenue to continuous improvement for us. Items arrive from outside machining sources and are easily accounted for while in inspection.
  • We are only just now starting to utilize the forecasting and planning modules, but I am excited about their potential to further optimize material requirements, improve demand forecasting accuracy, and drive additional inventory turns and cost reductions as we fully integrate them.
It's functional and gets the job done super reliably once you're trained. We especially like shop floor data collection, scheduling, and inventory screens, which are straightforward for daily use in our manufacturing. Our internal users wish the CRM were more like Salesforce or PipeDrive. Apart from those two items, I believe everyone is happy with the interface. Perhaps some more integration with the Autodesk suite so that Engineering could push through their workflow with more ease? Maybe they just like to complain?

Do you think Global Shop Solutions ERP delivers good value for the price?

Not sure

Are you happy with Global Shop Solutions ERP's feature set?

Yes

Did Global Shop Solutions ERP live up to sales and marketing promises?

Yes

Did implementation of Global Shop Solutions ERP go as expected?

Yes

Would you buy Global Shop Solutions ERP again?

Yes

We have already met with three companies in our region and hosted them for several hours to see how we utilize Global Shop Solutions ERP in our daily work. This speaks to our satisfaction with the software, as well as our ongoing commitment to the notion that if you want to learn something well, learn to teach it. We have a great group of users here who participate in the weekly Friday Features and who try to utilize all of the modules to their full effect to benefit not only individual workflows, but to help the entire company output. It is well suited in our experience for manufacturing. That is the only scenario where we have experience or where we feel we can make a judgement call.

Global Shop Solutions ERP Feature Ratings

9.4
Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Journals and Reconciliations
10
Configurable Accounting
8
Standardized Processes
8
10.0
Billing Management
10
Cash and Asset Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
10
10.0
Inventory tracking
10
Automatic reordering
10
Location management
10
10.0
Pricing
10
Order entry
10
Credit card processing
10
Cost of goods sold
10
Order Orchestration
Not Rated
Not Rated
Pay calculation
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
Plug-ins
10
10.0
Role-based user permissions
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
10.0
Project Planning and Scheduling
10
Task Insight for Project Managers
10
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
8.4
Production Process Design
10
Production Management
10
Configuration Management
8
Work Execution
6
Manufacturing Costs
8
7.0
Forecasting
6
Inventory Planning
8
Performance Monitoring
7
Product Lifecycle Management ()
Not Rated

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