Support Team Shared Inbox Success
September 30, 2021

Support Team Shared Inbox Success

Sam Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gmelius

We are using Gmelius on several small teams that each access their own shared email address. The Support Team uses one shared inbox that is set up as a ticketing system for instructor and program requests and needs. The media team uses the Trello integration and has the shared inbox set up as a ticketing system for media requests. The Accessibility team uses it to organize their inbox and track their projects. Multiple users are on each team and need to be in their shared inboxes simultaneously. Each team previously had to open separate windows to access their shared inbox and it was difficult to have multiple people logged in at the same time and label which email was for which person.
  • Shared Inbox Organization
  • Email Automation
  • Team Email Communication
  • Integrations
  • Support
  • Simple interface
  • Easy setup
  • Clarity on pricing options
  • Clarity on feature options between plans
  • No more lost emails
  • Shared inbox success
  • Support team communication and clarity
I have not used any products similar to Gmelius, so I can’t provide any helpful info on this topic unfortunately.

Do you think Gmelius delivers good value for the price?

Yes

Are you happy with Gmelius's feature set?

Yes

Did Gmelius live up to sales and marketing promises?

Yes

Did implementation of Gmelius go as expected?

Yes

Would you buy Gmelius again?

Yes

Well suited for multiple users sharing one inbox, multiple teams using shared inboxes, managers needing to track responses, users needing to automate emails to customers, users needing to automate and organize email workflow, templates used for auto-responses or seasonal messaging, marketing teams, sales teams, support teams. It is less important if a shared inbox is not present on the team and each employee has their own individual email, there is no need for tickets, there is no need to label or organize emails for other team members to see.

Gmelius Feature Ratings

Task Management
9
Workflow Automation
10
Mobile Access
Not Rated
Search
10
Notifications
10