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A User's View of Google Authenticator
April 30, 2021

A User's View of Google Authenticator

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Authenticator

We use Google Authenticator across the university - we are Google based platform - so it helps us to ensure we have only those authorized to be part of the university in our network. It helps to ensure that those who are logging in and using our infrastructure should be there. We have been able to us this to identify potential threats to our system with someone misusing our network.
  • One strength is in how it checks identity to stop unwanted people from getting access.
  • Another strength is in cutting down on the frustration of users for the authentication process.
  • With the pandemic and needing to work away from the office it also provided additional security in keeping our network/infrastructure safe.
  • One thing that would help would be more information pertaining to changing of passwords. Sometimes those passwords and the requirements are not always known or remembered from time to time.
  • Sometimes its frustrating to have to constantly acknowledge that you have signed in from another device or computer - which comes with the territory in our day and age - but maybe making it more user friendly to understand how to remember a device that you will use more than once.
  • Being able to ensure that those signing in and using the network are truly supposed to be there - with students using a variety of devices, this provides a way to ensure that they are truly supposed to be on the network.
  • Making it a requirement to change passwords routinely and making those passwords strong is really important to our organization. We can sometimes get lazy or apathetic to changing passwords and using the same password over and over. This helps us to ensure that we use strong passwords and change them routinely.
  • With more and more using smart phones for their connection this is an app that can help secure that device as well. It's a well-rounded application and works well.
  • I would say from my limited role in the programs deployed and just being a user, this has been a valuable tool so our ROI is high. We get security and can breathe knowing we have authentication for those who have to be on our network and we are able to protect our work.
CyberDuo was also looked at - but because we were already set up with Google in our organization this seemed the way to go. Again, I am a user and have no authority in that area, but Google was seamless and transitioned us right into what was needed here.

Do you think Google Authenticator delivers good value for the price?

Yes

Are you happy with Google Authenticator's feature set?

Yes

Did Google Authenticator live up to sales and marketing promises?

Yes

Did implementation of Google Authenticator go as expected?

Yes

Would you buy Google Authenticator again?

Yes

It works well in the university or educational setting because you constantly have new people coming into the realm whether they are students or faculty. So it seems to be well suited for this type of business. I also have my own business and have suggested this for a client who has less employees, but still needs to maintain security. I think it works in many different applications, but it depends on the platforms the business has decided to go with. Using Google Authenticator works well in our organization and it works in several of my clients' businesses too.