Great app, very easy and convenient to use for customers over 55+

The entire purpose of using this tool was to allow us access into the customer's home to see the equipment without physically being there or dispatching a tech. It is doing just that! The app is extremely easy to use for both the Customer Service and Customer aspect, especially when most of our customer base we'd use this tool for is over the age of 55. The only downfall is when trying to use the app to troubleshoot on a mobile device, the customers are required to download the app, which most are very reluctant to do. They are much more likely to just click a link to allow access, vs physically downloading something on their phone, even when they can delete it afterward.

It's had a great impact. We are still new to this tool, but look forward to what all we are able to do with it presently and in the future.